Terms & Conditions for Nationwide delivery
Terms & Conditions of Sale
These Terms & Conditions apply to all orders placed with R & J Witter Farms / East Marsh Farm for fresh or frozen meat products.
By placing an order with us, you agree to be bound by the terms outlined below.
1. Orders & Delivery
1.1 All orders are dispatched using a next working day delivery service via Royal Mail, unless otherwise stated.
1.2 It is the customer’s responsibility to ensure someone is available at the delivery address to receive the parcel on the expected delivery day.
1.3 If no one is available to receive the delivery and the parcel is left in a “safe place”, at the door, or with a neighbour, R & J Witter accepts no responsibility for any loss, spoilage, thawing, or damage to the contents once delivery has been attempted or completed.
1.4 Fresh and frozen meat products may begin to defrost if not received promptly. Any defrosting or spoilage resulting from missed delivery is the sole responsibility of the customer.
2. Risk & Responsibility
2.1 Responsibility for the goods passes to the customer once the parcel has been delivered to the address provided at checkout.
2.2 We are not liable for delays caused by Royal Mail or any other courier used, adverse weather, incorrect delivery details provided by the customer, or circumstances beyond our control.
3. Returns & Refunds
3.1 Due to the perishable nature of our products, returns and refunds are not accepted once an order has been dispatched.
3.2 We do not accept cancellations once an order has been processed or shipped.
3.3 Customers are advised to carefully check their order details before completing purchase.
4. Damaged or Missing Parcels
4.1 If your parcel arrives damaged, appears tampered with, or is missing items, the issue must be raised directly with Royal Mail.
4.2 R&J Witter/East Marsh Farm is not responsible for damage caused in transit once the parcel has been handed over to Royal Mail.
4.3 Any claims relating to delivery damage or loss must be made in accordance with Royal Mail’s claims process.
5. Product Handling & Storage
5.1 Customers are responsible for proper storage of meat products immediately upon receipt.
5.2 Fresh meat should be refrigerated promptly. Frozen meat should be placed in a freezer immediately.
5.3 We are not responsible for spoilage due to improper storage after delivery.
6. Accuracy of Information
6.1 Customers must ensure that all delivery details provided are accurate and complete.
6.2 We cannot be held responsible for failed or delayed deliveries due to incorrect addresses or instructions.
7. Governing Law
7.1 These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales.
Terms & Conditions of Sale
These Terms & Conditions apply to all orders placed with R & J Witter Farms / East Marsh Farm for fresh or frozen meat products.
By placing an order with us, you agree to be bound by the terms outlined below.
1. Orders & Delivery
1.1 All orders are dispatched using a next working day delivery service via Royal Mail, unless otherwise stated.
1.2 It is the customer’s responsibility to ensure someone is available at the delivery address to receive the parcel on the expected delivery day.
1.3 If no one is available to receive the delivery and the parcel is left in a “safe place”, at the door, or with a neighbour, R & J Witter accepts no responsibility for any loss, spoilage, thawing, or damage to the contents once delivery has been attempted or completed.
1.4 Fresh and frozen meat products may begin to defrost if not received promptly. Any defrosting or spoilage resulting from missed delivery is the sole responsibility of the customer.
2. Risk & Responsibility
2.1 Responsibility for the goods passes to the customer once the parcel has been delivered to the address provided at checkout.
2.2 We are not liable for delays caused by Royal Mail or any other courier used, adverse weather, incorrect delivery details provided by the customer, or circumstances beyond our control.
3. Returns & Refunds
3.1 Due to the perishable nature of our products, returns and refunds are not accepted once an order has been dispatched.
3.2 We do not accept cancellations once an order has been processed or shipped.
3.3 Customers are advised to carefully check their order details before completing purchase.
4. Damaged or Missing Parcels
4.1 If your parcel arrives damaged, appears tampered with, or is missing items, the issue must be raised directly with Royal Mail.
4.2 R&J Witter/East Marsh Farm is not responsible for damage caused in transit once the parcel has been handed over to Royal Mail.
4.3 Any claims relating to delivery damage or loss must be made in accordance with Royal Mail’s claims process.
5. Product Handling & Storage
5.1 Customers are responsible for proper storage of meat products immediately upon receipt.
5.2 Fresh meat should be refrigerated promptly. Frozen meat should be placed in a freezer immediately.
5.3 We are not responsible for spoilage due to improper storage after delivery.
6. Accuracy of Information
6.1 Customers must ensure that all delivery details provided are accurate and complete.
6.2 We cannot be held responsible for failed or delayed deliveries due to incorrect addresses or instructions.
7. Governing Law
7.1 These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales.